Chapter 28 – Consumer and health protection was opened on 16 December 2014.
This Chapter treats two groups of issues: consumer protection and health protection.
Protection of consumers’ economic interests, information provision and education of consumers, as well as the efficient protection of their interests are the basic principles of the European Union consumer protection policy.
Key issues in the product safety area are: general product safety, deceptive products, and quick exchange of information on dangerous products. Key issues as for the protection of consumers’ economic interests’ are: long-distance contracts; out-of-office contracts; provisions running contrary to the principles of honesty (unjust provisions in consumer contracts); sale of mass-products and threatening guarantees; deceptive and comparative advertising; disloyal commercial practices; time-sharing of real-estate; travel and vacation arrangements; responsibility for malfunctioning products; court orders; consumer loans, and cooperation between consumer protection bodies.
Health protection policy is aimed at aligning the national public health protection policies within the Union. The common policy is pursued through development of health protection and oversight of health policy performance, joint fight against contagious diseases, rare diseases, cancer, prevention of addictions and accidents, and diseases related to environmental protection. This area also discusses rights of patients in cross-border health care, mental health, blood, tissue, cells, and organs health care, as well as the prevention of alcohol and drug abuse, and tobacco control.
The EU’s health protection objectives are: alignment of legislation related to health protection within the EU; citizen protection from health threats; promotion of healthy lifestyles; contribution to suppressing major diseases; contribution to more efficient health care systems; health information provision; citizens’ right to express views on health issues.
Joint policy measures include joint regulation between consumer and business organisations and good practice guidelines, as well as consumer protection legislation.